The Issue/Encroachment Tracker/Landowner Hotline module allows all matters of a project to be tracked with a customized ticketing system in order to easily report and resolve project issues.

Once an issue is logged, it can be associated with landowners and non-participating stakeholders/contacts, tracts and/or leases to eliminate duplicate entry of data and ensure all relevant information is associated with the ticket.

The ticket can then be assigned to a queue or a particular agent to resolve.

The module allows for tracking the progress of the ticket, including its status, due date and completion date.

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